Privacy Policy at Rakebit Casino
This Privacy Policy explains what personal data we collect when you play at Rakebit Casino, why we collect it, how long we keep it and the rights you hold over it. We operate under Anjouan licence ALSI-202602030-F12 and treat UK data protection law as our benchmark.
Data We Collect From You
Categories of data
We collect personal data directly from you and automatically as you use rakebitcasino.co.uk. The categories below cover everything we process.
- Identity data: your name, date of birth, email address, telephone number and residential address.
- Verification documents: passport, driving licence or utility bill submitted during KYC checks before your first withdrawal.
- Transaction data: deposits and withdrawals in GBP or cryptocurrency (BTC, ETH, LTC, USDT, DOGE), wagering records and bonus activity.
- Technical data: IP address, device type, browser, operating system and approximate location.
- Gameplay behaviour: games played, session duration, betting patterns and win/loss history across our 7,000 titles.
- Marketing preferences: your consent status for promotional emails, SMS and on-site offers such as our Monday reload bonus.
How We Use Your Data
We use your data to open and maintain your account, confirm you are of legal age and resident in a permitted jurisdiction, and process your deposits and withdrawals. Fraud prevention runs continuously: we cross-check transaction patterns against known risk indicators to protect both your balance and our platform.
We also monitor gameplay for responsible-gambling signals, such as sustained loss patterns that may indicate harm, so we can offer deposit limits or self-exclusion tools at the right moment. Marketing messages about our weekly cashback of up to 20% or Drops & Wins tournaments are sent only where you have consented, and you can withdraw that consent at any time. Finally, we meet legal obligations, including anti-money-laundering reporting and responses to lawful authority requests.
Our Legal Bases
Contract
We process identity, account and transaction data to perform our contract with you. Without a name, email address and payment details we cannot open an account or settle your winnings, so this processing is essential to the service you signed up for.
Legal obligation
KYC verification, transaction monitoring and retention of gambling records for at least five years are required by our licensing conditions and anti-money-laundering law. You cannot opt out of processing that law compels.
Legitimate interest
Fraud detection, security monitoring, aggregated analytics and service improvement rely on our legitimate interest in running a safe, functioning casino. This basis never overrides your rights: we weigh it against your interests and stop processing where the balance tips against us.
Consent
Marketing communications and non-essential cookies run on your consent only. Consent is freely given, as easy to withdraw as it was to give, and its withdrawal never affects the lawfulness of anything we did before.
How Long We Keep Records
Retention schedule
We hold each category of data only as long as necessary, then delete or anonymise it. Regulatory minimums fix some periods; account choices control others.
| Data category | Retention period |
|---|---|
| KYC verification documents | 5 years after account closure |
| Transaction and wagering records | 5 years minimum, as required by gambling regulations |
| Identity and account data | Duration of the account, then 5 years |
| Marketing preferences | Until you withdraw consent or delete your account |
| Technical and device logs | Up to 12 months |
| Self-exclusion records | Duration of the exclusion period plus 5 years |
Who We Share Data With
We never sell your personal data. We share it only with processors and authorities that need it to deliver or regulate the service, each bound by contract to protect it as strictly as we do.
- Payment processors handling Visa Debit, Mastercard, Skrill, Neteller, Trustly and cryptocurrency transactions.
- KYC and AML verification providers that confirm your identity documents.
- Game and platform providers, who receive only the technical identifiers needed to run a session.
- Analytics and email delivery services, processing data on our instructions.
- Regulators and law enforcement, where lawful requests or reporting duties apply.
Your Rights Over Your Data
You control your data. Send any request to our support team at [email protected], available 24/7 via live chat, and we respond within one month as GDPR requires.
- Access: receive a copy of the personal data we hold about you.
- Rectification: correct inaccurate or incomplete details.
- Erasure: ask us to delete data we hold without a legal reason to keep.
- Portability: receive your data in a machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdrawal of consent: stop marketing and optional cookies at any time.
- Complaint: raise concerns with the Information Commissioner's Office (ICO) or your local data protection authority.
Cookies and Tracking
We use essential cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies set only with your consent. Our cookie banner lets you accept or reject non-essential categories, and you can change your choice later. Full detail on every cookie we set, including names and lifespans, is on our dedicated Cookies Policy page.
How We Protect Your Data
All traffic on rakebitcasino.co.uk runs over TLS encryption, and stored verification documents are encrypted at rest with access restricted to trained compliance staff on a need-to-know basis. Our systems sit behind firewalls and continuous intrusion monitoring, and we test these controls regularly.
If a breach ever affects your personal data, we will notify you and the competent supervisory authority without undue delay, as the law requires, and tell you plainly what happened and what we are doing about it.
Contact Our Data Team
Questions about this policy or your data? Email our data protection officer at [email protected] or write to Rakebit N.V., Data Protection Office. We aim to answer every privacy query within five working days, and requests exercising your rights within the statutory one-month window. We last reviewed this Privacy Policy in 2026 and will post any changes on this page.
Frequently asked questions
Does Rakebit Casino sell my personal data?
No. We share data only with payment processors, verification providers, platform suppliers and regulators who need it to deliver or oversee the service, and we never sell it.
How long do you keep my KYC documents?
We retain verification documents and transaction records for at least five years after your account closes, because gambling and anti-money-laundering regulations require it.
Can I stop marketing emails?
Yes. Withdraw consent at any time via your account settings or the unsubscribe link in any email; marketing stops immediately and no reason is needed.
How do I request a copy of my data?
Email [email protected] with your request. We verify your identity and send your data in a machine-readable format within one month, as GDPR entitles you to.