Responsible Gaming Tools at Rakebit Casino
Gambling should stay a form of entertainment you control. We give every Rakebit Casino player practical tools to keep play within their own limits, and support whenever you want to step back.
Our Commitment to Your Wellbeing
What we do proactively
We monitor play patterns across our platform for signs of risky behaviour, such as sharp increases in deposit frequency or extended overnight sessions. When our systems flag unusual activity, a trained member of our team contacts you confidentially with information about limits and support options.
Reality checks appear during your sessions to show how long you have been playing and your net result. You can adjust the frequency of these reminders in your account settings at any time.
Recognise the Warning Signs
Signs play may be a problem
Problem gambling rarely announces itself. These signs come from player accounts and support conversations we have had over the years; if several feel familiar, it is worth acting early.
- Chasing losses with larger or more frequent bets to win money back
- Hiding your play from family, friends or colleagues
- Borrowing money, including credit cards or crypto loans, to gamble
- Gambling to escape stress, anxiety or low mood rather than for fun
- Neglecting work, study or relationships because of time spent playing
- Irritability or restlessness when you try to cut down
- Depositing money set aside for bills or essentials
- Repeated failed attempts to stop or reduce your play
Tools You Can Activate Today
Player controls in your account
Every control below is available in the Responsible Gaming tab of your account profile, or by asking our 24/7 live chat team to apply it for you. Limits take effect immediately and increases only apply after a cooling-off period.
- Deposit limits: cap the amount you can deposit per day, week or month, set in the Responsible Gaming tab.
- Loss limits: stop play automatically once your net losses reach a figure you choose.
- Wagering limits: restrict the total amount you can stake over a set period regardless of results.
- Session timeouts: force a lockout after a chosen number of minutes so sessions end on time.
- Reality checks: on-screen reminders every 15, 30 or 60 minutes showing session length and net position.
- Cooling-off periods: pause your account for a short break of 24 hours to 30 days.
- Self-exclusion: a firm, longer-term block that closes access to your account for the duration you select.
How Self-Exclusion Works Here
Durations and consequences
We support self-exclusion for 24 hours, 7 days, 30 days, 6 months or permanently. Choose the duration in the Responsible Gaming tab or request it via [email protected]; permanent exclusions are processed the same day and cannot be reversed by our support team.
When self-exclusion starts, your account closes immediately to deposits and play. Any remaining balance is returned to you via your registered withdrawal method, and open bets are settled normally, with winnings paid out to you. Marketing emails and promotions stop from that moment.
For fixed-term exclusions, reactivation is not automatic. At the end of the period you must contact support yourself, complete a short review of your situation, and wait up to 24 hours while we re-enable the account. This buffer exists so the decision to return is deliberate, not impulsive. UK players should also register with GAMSTOP, the national self-exclusion scheme, which covers all UK-licensed operators at once.
Keeping Gambling Away From Minors
Age checks and parental controls
You must be 18 or older to hold an account with us. Our KYC process verifies your age before your first withdrawal, and we run document checks within 24 to 48 hours of submission. Accounts with inconsistent or falsified age documentation are closed and balances held pending investigation.
If children or teenagers have access to your devices, install parental control software such as Net Nanny or Qustodio to block gambling sites, and never leave your session logged in. Keep your password and any crypto wallets out of reach, because responsibility for account access stays with the account holder.
Free Help Outside Rakebit
Independent UK support services
Our tools manage access; these organisations help with the underlying reasons play became a problem. All are free, confidential and independent of any operator.
- GamCare: 0808 8020 133, gamcare.org.uk, free helpline and counselling across Great Britain
- BeGambleAware: begambleaware.org, free information and a treatment service finder
- GAMSTOP: gamstop.co.uk, free national self-exclusion covering all UK-licensed sites
- National Gambling Helpline (run by GamCare): 0808 8020 133, open 24 hours a day
Talk to Our Support Team
Confidential, any hour
Our live chat runs 24/7 and every agent can apply limits or start a self-exclusion without questions or judgement. Write to [email protected] with the subject line Responsible Gaming and your message goes to a trained specialist rather than the general queue.
Asking for help is a reasonable request, not a weakness. Whatever you need, a limit, a break or a full exclusion, we will action it the same day.
Frequently asked questions
How quickly do deposit limits take effect?
Deposit, loss and wagering limits apply instantly once you save them. Lowering a limit is immediate; increasing one requires a waiting period so the change cannot be made on impulse.
What happens to my balance if I self-exclude?
Your remaining balance is withdrawn to your registered payment method or crypto wallet, and any open bets are settled with winnings paid out to you. Nothing is forfeited.
Can I reverse a permanent self-exclusion?
No. Permanent exclusions are irreversible, even at your own request. Fixed-term exclusions require you to contact support after the period ends and complete a short review.
Do you check my age before I can play?
Yes. You must be 18 or older, and our KYC process verifies your age with document checks, typically completed within 24 to 48 hours, before your first withdrawal.