Our AML and Verification Policy
This page sets out how we prevent money laundering on our platform and how we verify your identity. We hold licence ALSI-202602030-F12 from the Anjouan authority, and that licence obliges us to run checks on every account. Below we explain exactly what we check, when we check it and what we need from you, so nothing takes you by surprise at withdrawal time.
Our Anti Money Laundering Commitment
We take our obligations under the anti-money-laundering rules of our Anjouan licence seriously. Criminals try to use gambling sites to disguise the origin of illegal funds, and our job is to make that impossible on our platform. Every control described on this page exists for that single purpose: to keep Rakebit Casino clean, licensed and safe for genuine players.
We apply a risk-based approach. That means we do not treat every account identically. A player depositing 20 GBP with a debit card and a player moving large sums through cryptocurrency attract different levels of scrutiny. Our compliance team reviews profiles, flags unusual behaviour and escalates anything suspicious to the relevant authorities where the law requires it.
Know Your Customer Checks
When we verify your identity
We verify accounts at three points. First, we run electronic identity checks at registration against public and credit-agency databases. Second, we require full document verification before your first withdrawal, without exception. Third, we may re-verify your account at any point if your deposits cross certain thresholds or your activity pattern changes materially.
| Verification stage | What we check | What you provide |
|---|---|---|
| Registration | Name, date of birth, address | Details entered on sign-up form |
| First withdrawal | Identity, address, payment ownership | Photo ID, proof of address, card or wallet proof |
| Threshold review | Ongoing risk profile | Additional documents if requested |
Documents we accept
For identity, we accept a valid passport, national identity card or driving licence. The document must be current, legible and show all four corners. For proof of address, we accept a utility bill, bank statement or council tax bill issued within the last three months in your name. For payment method ownership, we accept a photo of the card used (with the middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name or wallet address.
How Verification Works
You upload documents through the verification area of your account, not by email. This keeps everything encrypted and inside our audit trail. Our compliance team reviews submissions within 24 to 48 hours, and you receive the result by email and in your account notifications. If anything is unclear or cropped, we tell you exactly what to re-submit rather than rejecting the account outright.
- Log in and open the verification section of your account.
- Select the document type you are uploading (ID, address or payment method).
- Photograph or scan the full document, ensuring all corners and text are visible.
- Upload the file and wait for our review, completed within 24 to 48 hours.
- Check your account notifications for the outcome or any follow-up request.
How we protect your documents
Documents are stored on encrypted servers with strict access controls. Only members of our compliance team who need the files to complete a check can open them, and every access is logged. We never share your verification data with third parties except where we are legally obliged to do so by our regulator or by law enforcement.
When We Ask for Source of Funds
Source of funds means showing where the money you play with actually comes from. We request it when the amounts involved go beyond what a routine check covers: large deposits, sustained high-value play, or withdrawals that look out of proportion to your stated profile. This is not an accusation. Plenty of players have legitimate reasons for large transactions, such as a property sale or a business income, and we simply need the paperwork to close the file.
Acceptable evidence includes payslips, bank statements showing regular income, a sale contract, dividend statements or tax returns. One clear document is usually enough. Once we have what we need, the check closes and your account returns to normal status.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated screening. The system looks at amounts, frequency, funding sources and withdrawal patterns, and it flags anything that deviates sharply from your established behaviour. Flagged transactions go to a human reviewer before any money moves.
We apply a same-method withdrawal rule: withdrawals go back to the same card, wallet or account you used to deposit. If you deposited with Visa Debit and crypto, we return funds in the same proportion where technically possible. This rule prevents a classic laundering technique of depositing through one channel and extracting through another.
| Limit | Amount |
|---|---|
| Minimum withdrawal | 20 GBP |
| Daily withdrawal cap | 9,000 GBP |
| Monthly withdrawal cap | 45,000 GBP |
| Typical processing time | 0 to 1 hours |
| Fees | None |
Crypto transactions
Cryptocurrency deposits and withdrawals are screened against the same standards as fiat. Our systems analyse wallet histories, and deposits from wallets linked to mixing services or sanctioned entities are rejected before they reach your balance.
We support BTC, ETH, LTC, USDT and DOGE with near-instant withdrawals, and crypto accounts follow the identical KYC path before any funds leave the platform.
Account Restrictions and Suspensions
If verification fails or you do not provide the requested documents, we act quickly and in a fixed order. Withdrawals are placed on hold first, so no funds leave the platform while a check is open. If documents remain outstanding, we then restrict new deposits, because accepting more money into an unverified account would breach our licence conditions. As a last resort, we suspend the account entirely and freeze the balance pending resolution.
We always tell you which stage you are at and what we need. Most restrictions lift within one business day of receiving valid documents. Where we find evidence of fraud, use of stolen payment details or deliberate identity deception, we close the account permanently, forfeit any balance connected to the wrongdoing and report the matter to the authorities.
- Withdrawals held while a verification request is open.
- Deposits restricted if documents are not supplied within the stated deadline.
- Account suspended and balance frozen if checks remain unresolved.
- Account closed and reported where fraud or identity deception is confirmed.
How Long We Keep Records
We retain verification documents and transaction records for the period required under our Anjouan licence, which means holding your KYC file for a minimum of five years after your account closes or after your last transaction, whichever comes later. Regulators may inspect these records at any time, and complete files are what allow us to demonstrate that our checks actually happened.
Retention also protects you. If a payment dispute or fraud claim surfaces years after the event, the records show exactly what was verified and when. Once the retention period expires, we delete or anonymise your documents under our data protection procedures.
Frequently asked questions
Do I need to complete verification before I can play?
No. You can register, deposit and play after passing our electronic identity check at sign-up. Full document verification is required before your first withdrawal.
How long does document review take?
Our compliance team reviews submissions within 24 to 48 hours. You will receive the outcome by email and in your account notifications.
Why was my withdrawal sent back to my card instead of crypto?
We apply a same-method withdrawal rule. Funds return to the same card, wallet or account used for depositing, which is a standard anti-money-laundering requirement.
What happens if I refuse to provide source of funds documents?
Withdrawals stay on hold and further deposits are restricted until the check is resolved. Providing one clear document, such as a payslip or bank statement, usually closes the request immediately.
Are my documents safe after I upload them?
Yes. Documents sit on encrypted servers with access limited to compliance staff, every access is logged, and we never pass your files to third parties unless the law requires it.