Talk to Our Support Team
Our support desk runs around the clock, every day of the year. Whether it is a stalled withdrawal at 3am or a bonus question before your Monday reload, a real person from our team picks it up.
How to Reach Us
Channels and response times
You can reach us through two channels, both staffed 24/7. Live chat is the fastest route: open it via the speech bubble in the bottom-right corner of any page on rakebitcasino.co.uk, and a live agent typically joins within two minutes. For anything that needs receipts, screenshots or attached documents, use email.
| Channel | Where to find it | Hours | Typical first response |
|---|---|---|---|
| Live chat | Speech bubble, bottom-right of every page | 24/7 | Under 2 minutes |
| [email protected] | 24/7 | Within 24 hours |
What We Can Help With
Everyday queries we resolve
No question is too small. If it affects your play, your money or your account, it belongs with us. Here is what crosses our desks most often.
- Account access: login problems, password resets, changing your registered email.
- KYC verification: which documents to send and where; our team reviews them within 24 to 48 hours.
- Deposits and withdrawals: a missing deposit, withdrawal limits of 9,000 GBP per day and 45,000 GBP per month, or the 0 to 1 hour crypto payout window.
- Bonuses: wagering on the 100% welcome package up to 3,500 GBP plus 100 free spins, weekly cashback up to 20%, and the Monday reload of 50% up to 450 GBP.
- Technical faults: a game failing to load, a frozen round, or display errors on iOS and Android browsers.
- Responsible gambling: setting deposit or loss limits, session reminders, self-exclusion, and referral to GamCare, BeGambleAware or GAMSTOP.
Urgent payment issues
If a withdrawal shows as processed but the funds have not arrived, contact us with the transaction ID from your history. Crypto payouts in BTC, ETH, LTC, USDT or DOGE usually clear within the hour; card and bank methods can take longer depending on your provider. We chase every case with the payment team until it closes.
Check These Before Writing
Sixty seconds that save an hour
Half of the tickets we receive are answered by information already sitting in your account. Run through this short list first, and if you still need us, you will have the details agents ask for ready to paste into the chat.
- Open the FAQ from the site footer: login glitches, bonus wagering and payout times are covered there in plain terms.
- Check your profile for KYC status. If verification is pending, documents are under review within the 24 to 48 hour window and no action is needed from you.
- Look at your transaction history: the status of each deposit and withdrawal, plus the transaction ID, is listed there.
- Confirm your bonus balance and any active wagering requirement in the promotions tab before asking why a withdrawal is locked.
- Refresh the page and clear your browser cache if a single game misbehaves; most load faults clear on a second attempt.
Responsible Gambling Support
Talk to us early
Gambling should stay a pastime, and when it stops feeling that way we want to hear from you without delay. Message the live chat, say it is a responsible-gambling request, and your ticket is prioritised. We can set or lower deposit and loss limits, add session reminders, or start a self-exclusion period on your account the same day. We will also point you to GamCare, BeGambleAware and GAMSTOP for free, independent support in the UK. Asking for these limits is never held against you and never affects any cashback or rakeback you have earned.
Press and Partnership Enquiries
Journalists, streamers, affiliates and business partners reach a separate desk, not the player support queue. Write to the partnerships address listed on our site with a short brief and your channel or publication details, and expect a considered reply within two working days. Rakebit Casino is operated by Rakebit N.V. under Anjouan licence ALSI-202602030-F12, and formal correspondence for the operator should also be directed to that desk in writing.
Frequently asked questions
Is your live chat open at night and on weekends?
Yes. Live chat and email support run 24 hours a day, 7 days a week, including bank holidays. Chat agents usually respond in under two minutes.
Which email address should I use for support?
Write to [email protected]. Include your username, the date of the issue and any transaction ID so we can resolve your ticket on the first reply.
How long does KYC verification take once I send documents?
Our team reviews verification documents within 24 to 48 hours. You can track the status in your profile, and we email you the moment the review is complete.
Can support help me set deposit limits or self-exclude?
Yes. Contact live chat at any hour, state that it is a responsible-gambling request, and we will apply deposit or loss limits, session reminders or self-exclusion to your account the same day.
My withdrawal has not arrived. What should I do first?
Check the withdrawal status and transaction ID in your transaction history. If it shows as processed but the funds are missing, send us that ID via live chat or email and we will trace it with the payment team.